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Orders

How will I know if my order is confirmed?

You will receive an order confirmation via email from [email protected]. Please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at [email protected]

How can I find my order number?

Simply, just login into your Encelia account, here, using the email address used when making your purchase. Once you are logged in, you will see your order numbers, click on your order number to see the status and tracking number. You will also recei

Can I make changes or cancel my online order?

Once an order begins processing no changes can be made. But we can cancel and replace the order if you contact us within 20 minutes of placing your order. If that's the case, please contact us immediately via Chat or by calling ‪(858) 356-2290‬. Most

Can I change the color or size after an order is placed?

We are unable to make any product changes to an existing order. Please contact us immediately via Live Chat or by calling ‪(858) 356-2290‬. If you contact us within 20 minutes of placing your order we can cancel your order. However, once an order beg

How can I track the status of my order?

Simply, just login into your Encelia account, here, using the email address used when making your purchase. Once you are logged in, you will see your order numbers, click on your order number to see the status and tracking number along with the statu

What if my package gets lost or arrives damaged?

At Encelia Hair, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to us via Live chat, email at [email protected], or call us (858) 356-2290‬ with your order nu