Shipping

Orders

We're available on chat 7 days a week, 9am to 5pm PST.
Customer Service will be open on Saturday and Sunday from 10am to 2pm PST.

We're available 7 days a week, 9am to 5pm PST
Customer Service will be open on Saturday and Sunday from 10am to 2pm PST.

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WIG GUIDE

LACE FRONT WIGS

HEADBAND WIGS

HUMAN HAIR WIGS

Encelia Hair

Orders & Shipping

Wig Guide | Lessons From A Baldie

What is the difference between single and double drawn hair?

How to measure head for wig?

Need help choosing a wig or topper color?

Need help ordering a different length?

What is the difference between our three hair types?

How to make a wig look natural?

How to keep your wig secure?

Can I sleep in a wig?

How to prevent wigs from tangling or shedding?

What products not to use on wigs?

Are wigs difficult to take care of?

How to store a wig?

If I have hair, can I wear a wig?

Are wigs hot or uncomfortable to wear?

I received my wig kit but need help?

I would like to order an item that I can't find?

Lookbook Of Encelia Hair Colors

Beige Blonde Hair Color Lookbook

Light Brown Hair Color Lookbook

Medium Brown Hair Color Lookbook

Dark Brown Hair Color Lookbook

Light Grey Hair Color Lookbook

Hair Color Lookbooks

First Time? New To Wigs

Are wigs tax deductible?

Does Encelia Hair accept insurance?

Can I use my flexible spending account (FSA) or my health savings accounts (HSA) to pay for my wig?

STEP 1: Sign H.R. 4034 bill to get wigs covered by insurance?

STEP 2: Contact your Health Insurance and ask

STEP 3: How to get a Doctor's prescription for a "cranial prothesis"?

STEP 4: Submit Your Claim For Reimbursement

Wigs & Insurance

Welcome To Wig Mastery by Encelia Hair

Lesson 1: Navigating The Wig | Wig Mastery

Lesson 2: How To Put On A Wig | Wig Mastery

Lesson 3: How To Quickly Adjust Your Wig

Lesson 4: The Dating Phase | Wig Mastery

Lesson 5: How To Wash A Wig?

Lesson 6: Build New Wig Routines | Wig Mastery

Lesson 7: The Cut - How To Make A Wig Look Natural | Wig Mastery

Wig Mastery | Lessons From A Baldie

What forms of payment are accepted for online purchases, and when am I billed?

Why do I have to pay sales tax on my order?

Do I have to pay sales tax for my wig?

Do you offer payment plans/financing options?

How Klara, Affirm, Shop Pay Installment work?

Can I pay for my order with two different payment methods?

Billing & Payment Options

What is your shipping policy?

What are the shipping fees?

How can I change my shipping address?

How will I know if my order is confirmed?

How can I find my order number?

Can I make changes or cancel my online order?

Can I change the color or size after an order is placed?

How can I track the status of my order?

What if my package gets lost or arrives damaged?

How do I track my package?

My package hasn't arrived yet, what should I do?

My tracking information shows my package was delivered, but I haven't received it. What should I do?

Track

What is Encelia Hair's return policy?

How do I make a return?

How do I get a return shipping label?

What is the usual turnaround time for returns?

How will I be refunded for my return if I paid with Klarna, Affirm, or ShopPay Installments?

Can I exchange an item for another size or color?

What is your policy on damaged items?

Returns

How to put on a lace front wig?

How to wash a lace front wig?

How long will my lace front wig last?

General FAQs About Lace Front Wigs

How to put on a headband wig?

How to wash a headband wig?

How to style headband wigs?

How long will my headband wig last?

General FAQs About Headband Wigs

How long do human hair wigs last?

How to wash a human hair wig?

How to keep human hair wigs silky & tangle-free?

General FAQs About Human Hair Wigs

How to wash the luxury synthetic hair by Encelia?

Can I curl or strengthen luxury synthetic hair?

How long do luxury synthetic wigs last?

General FAQs About Luxury Synthetic Wigs

How to wash a synthetic wig?

How to get beachy waves in a synthetic wig?

How long do heat-friendly synthetic wigs last?

General FAQs About Synthetic Wigs