Below is an overview of our shipping policy, which can also by referenced here. CONTINENTAL USA. OUTSIDE THE CONTINENTAL USA. CANDADA. INTERNATIONAL

Below is an overview of our shipping policy, which can also by referenced <a href="https://www.enceliahair.com/pages/shipping-delivery" rel="noopener noreferrer" target="_blank">here</a>.CONTINENTAL USA<ul><li style="box-sizing: inherit; font-size: 14px; font-weight: bold;">STANDARD SHIPPING<ul style="font-weight: initial;"><li style="box-sizing: inherit; font-size: 14px;">Orders over $99, FREE shipping</li><li style="box-sizing: inherit; font-size: 14px;">Orders below $99, a flat fee of $8.95 per order</li><li style="box-sizing: inherit; font-size: 14px;">Military base is $14.95 per order</li></ul></li><li style="box-sizing: inherit; font-size: 14px; font-weight: bold;">EXPRESS SHIPPING<ul style="font-weight: initial;"><li style="box-sizing: inherit; font-size: 14px;">Two day delivery: $20</li><li style="box-sizing: inherit; font-size: 14px;">Orders must be place by 1pm EST. See <a href="https://www.enceliahair.com/pages/shipping-delivery" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(0, 0, 0); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">Shipping Policy</a> for details</li></ul></li></ul>OUTSIDE THE CONTINENTAL USA<ul><li style="font-family: Inter;">Shipping to Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is $24.95 per order.</li></ul>CANDADA<ul><li style="box-sizing: inherit; font-size: 14px;">Canadian orders include FREE express shipping (1-5 business days) on orders over $250 USD.&#xA0;</li><li style="box-sizing: inherit; font-size: 14px;">International orders pay a flat-rate $25 USD fee for express shipping (1-5 business days).</li></ul>INTERNATIONAL<ul><li>International orders pay a flat-rate $35 USD fee for express shipping (1-5 business days).</li></ul>

What is your shipping policy?

CONTINENTAL USA. OUTSIDE THE CONTINENTAL USA. CANADA. INTERNATIONAL

CONTINENTAL USA<ul><li style="box-sizing: inherit; font-size: 14px; font-weight: bold;">STANDARD SHIPPING<ul style="font-weight: initial;"><li style="box-sizing: inherit; font-size: 14px;">Orders over $99, FREE shipping</li><li style="box-sizing: inherit; font-size: 14px;">Orders below $99, a flat fee of $8.95 per order</li><li style="box-sizing: inherit; font-size: 14px;">Military base is $14.95 per order</li></ul></li><li style="box-sizing: inherit; font-size: 14px; font-weight: bold;">EXPRESS SHIPPING<ul style="font-weight: initial;"><li style="box-sizing: inherit; font-size: 14px;">Two day delivery: $20</li><li style="box-sizing: inherit; font-size: 14px;">Orders must be place by 1pm PST. See <a href="https://www.enceliahair.com/pages/shipping-delivery" id="isPasted" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(0, 0, 0); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">Shipping Policy</a> for details</li></ul></li></ul>OUTSIDE THE CONTINENTAL USA<ul><li style="font-family: Inter;">Shipping to Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is $24.95 per order.</li></ul>CANADA<ul><li style="box-sizing: inherit; font-size: 14px;">Canadian orders include FREE shipping (7-10 business days) on orders over $250 USD.&#xA0;</li><li style="box-sizing: inherit; font-size: 14px;">International orders pay a flat-rate $25 USD fee for express shipping (1-5 business days).</li></ul>INTERNATIONAL<ul><li>International orders pay a flat-rate $35 USD fee for express shipping (1-5 business days).</li></ul>

What are the shipping fees?

If you accidentally entered a wrong address tor is missing information like apartment number, please email us at help@enceliahair.com right away with the changes.

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(251, 252, 254); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you accidentally entered a wrong address tor is missing information like apartment number, please email us at&#xA0;<a href="mailto:help@enceliahair.com" style="box-sizing: inherit; background-color: transparent; color: rgb(122, 118, 115); text-decoration: none; touch-action: manipulation; font-weight: bold !important;">help@enceliahair.com</a>&#xA0;right away with the changes.&#xA0;<ul><li style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(251, 252, 254); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your order has already shipped, keep an eye on your tracking information as the delivery carrier will either return the package back to the sender or try and get in contact with you to verify the address.&#xA0;</li><li style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(251, 252, 254); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your package is returned back to us, please email our team right away at&#xA0;<a href="mailto:help@enceliahair.com" style="box-sizing: inherit; background-color: transparent; color: rgb(122, 118, 115); text-decoration: none; touch-action: manipulation; font-weight: bold !important;">help@enceliahair.com</a>&#xA0;and we&apos;ll set you up with a new order. If you input an address that exists but is incorrect, you will be responsible for contacting your neighbors/the residents at the address provided to try and retrieve the package. We cannot be held responsible for packages that are miss-delivered or lost due to an incorrect address provided to us.</li></ul>

How can I change my shipping address?

We're available on chat 7 days a week, 9am to 5pm PST.
Customer Service will be open on Saturday and Sunday from 10am to 2pm PST.

We're available 7 days a week, 9am to 5pm PST
Customer Service will be open on Saturday and Sunday from 10am to 2pm PST.

SHOP

WIG GUIDE

LACE FRONT WIGS

HEADBAND WIGS

HUMAN HAIR WIGS

Encelia Hair

Shipping

Orders & Shipping

Wig Guide | Lessons From A Baldie

What is the difference between single and double drawn hair?

How to measure head for wig?

Need help choosing a wig or topper color?

Need help ordering a different length?

What is the difference between our three hair types?

How to make a wig look natural?

How to keep your wig secure?

Can I sleep in a wig?

How to prevent wigs from tangling or shedding?

What products not to use on wigs?

Are wigs difficult to take care of?

How to store a wig?

If I have hair, can I wear a wig?

Are wigs hot or uncomfortable to wear?

I received my wig kit but need help?

I would like to order an item that I can't find?

What would it cost for a shorter length 10/12?

Help, I have a custom request?

Why do you wig sizing charts run small?

When will you your wigs or toppers back in stock?

Can you make synthetic toppers in a wavy style?

Lookbook Of Encelia Hair Colors

Beige Blonde Hair Color Lookbook

Light Brown Hair Color Lookbook

Medium Brown Hair Color Lookbook

Dark Brown Hair Color Lookbook

Light Grey Hair Color Lookbook

Hair Color Lookbooks

First Time? New To Wigs

Are wigs tax deductible?

Does Encelia Hair accept insurance?

Can I use my flexible spending account (FSA) or my health savings accounts (HSA) to pay for my wig?

STEP 1: Sign H.R. 4034 bill to get wigs covered by insurance?

STEP 2: Contact your Health Insurance and ask

STEP 3: How to get a Doctor's prescription for a "cranial prothesis"?

STEP 4: Submit Your Claim For Reimbursement

Wigs & Insurance

Welcome To Wig Mastery by Encelia Hair

Lesson 1: Getting Started - Tools For Success

Lesson 2: Navigating The Wig | Wig Mastery

Lesson 3: How To Put On A Wig | Wig Mastery

Lesson 4: How To Quickly Adjust Your Wig

Lesson 5: The Dating Phase | Wig Mastery

Lesson 6: How To Wash A Wig?

Lesson 7: Build New Wig Routines | Wig Mastery

Lesson 8: The Cut - How To Make A Wig Look Natural | Wig Mastery

Wig Mastery | Lessons From A Baldie

What forms of payment are accepted for online purchases, and when am I billed?

Why do I have to pay sales tax on my order?

Do I have to pay sales tax for my wig?

Do you offer payment plans/financing options?

How Klara, Affirm, Shop Pay Installment work?

Can I pay for my order with two different payment methods?

Billing & Payment Options

How will I know if my order is confirmed?

How can I find my order number?

Can I make changes or cancel my online order?

Can I change the color or size after an order is placed?

How can I track the status of my order?

What if my package gets lost or arrives damaged?

Orders

How do I track my package?

My package hasn't arrived yet, what should I do?

My tracking information shows my package was delivered, but I haven't received it. What should I do?

Track

What is Encelia Hair's return policy?

How do I make a return?

How do I get a return shipping label?

What is the usual turnaround time for returns?

How will I be refunded for my return if I paid with Klarna, Affirm, or ShopPay Installments?