What if my package gets lost or arrives damaged?Updated a year ago

Lost packages

At Encelia Hair, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to us via Live chat, email at [email protected], or call us (858) 356-2290‬ with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report this to our customer support team via Live chat, email at [email protected], or call us (858) 356-2290 within 9am-5pm of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.