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Track

How do I track my package?

By using this link you can further track you order. Just login into your Encelia account, here, using the email address used when making your purchase. Once you are logged in, click on your order number to see the status and tracking number. You will

My package hasn't arrived yet, what should I do?

Take a look at your tracking information and make sure your address is correct. Take a look at your tracking information and make sure your address is correct. If you have any questions, Live chat with us or email us, [email protected] - we'll be

My tracking information shows my package was delivered, but I haven't received it. What should I do?

We're very sorry to hear that you haven't received your package. When the tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided to us. In some rare cases, your order may be deliver