Returns
What is Encelia Hair's return policy?
We're here to bring a little 'amour' to your door with quality wigs that are designed by a baldie. Sometimes it takes a little trial & error before you find 'The One'...Not to worry! Below find all the information you need to make a quick return if
How do I make a return?
We're here to bring a little 'amour' to your door with quality wigs that are designed by a baldie. Sometimes it takes a little trial & error before you find 'The One'...Not to worry! Below find all the information you need to make a quick return if
How do I get a return shipping label?
A return shipping label is included in your package. If you can't find it, you can reprint it on when you log into your Encelia account, here. If you need help, message us on Live Chat, or by e-mail at [email protected].
What is the usual turnaround time for returns?
You have 14 days from date your item is delivered to make a return. Please only use our prepaid return label. Expect around 10 days for your return to be processed. We'll send you a confirmation email once the returned pieces have been received and t
How will I be refunded for my return if I paid with Klarna, Affirm, or ShopPay Installments?
Once your return has been processed, we will notify Klarna/Affirm/ShopPay. Klarna/Affirm/ShopPay will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Please also see our Return Policy for more de
Can I exchange an item for another size or color?
Yes, if the item is in stock.
What is your policy on damaged items?
Our mission to provide you with high-quality wigs and toppers that are well-constructed that offer you unparalleled comfort and realism at a fair price. We have carefully chosen our hair, our factories and we are meticulous about how our wigs are mad