We're here to bring a little 'amour' to your door with quality wigs that are designed by a baldie. Sometimes it takes a little trial & error before you find 'The One'...Not to worry! Below find all the information you need to make a quick return if
We're here to bring a little 'amour' to your door with quality wigs that are designed by a baldie. Sometimes it takes a little trial & error before you find 'The One'...Not to worry! Below find all the information you need to make a quick return if
A return shipping label is included in your package. If you can't find it, you can reprint it on when you log into your Encelia account, here. If you need help, message us on Live Chat, or by e-mail at [email protected].
You have 14 days from fulfillment to make a return. Please only use our prepaid return label. Expect around 10 days for your return to be processed. We'll send you a confirmation email once the returned pieces have been received and the refund has be
Once your return has been processed, we will notify Klarna/Affirm/ShopPay. Klarna/Affirm/ShopPay will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Please also see our Return Policy for more de
No, the reason we can not offer exchanges is simple, because our products are in high demand we can not guarantee that we will have the item that you want in stock when the return is processed. We recommend placing a new order for the color and size
Our mission to provide you with high-quality wigs and toppers that are well-constructed that offer you unparalleled comfort and realism at a fair price. We have carefully chosen our hair, our factories and we are meticulous about how our wigs are mad