How do I make a return?Updated 10 months ago

We're here to bring a little  'amour'  to your door with quality wigs that are designed by a baldie. Sometimes it takes a little trial & error before you find 'The One'...Not to worry! Below find all the information you need to make a quick return if it's not love at first sight.

TO MAKE A RETURN

You have 14 days after your order is processed and fulfilled to request a return and return the item.

1. Log into your Encelia account to start a return
   • encelia.com or account.enceliahair.com
   • Enter the email address used when you placed your order
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2. Enter the 6-digit security code that was sent to the email address entered
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3. Click on your order number and then click on the "Request Return" button 
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4. 
   
5. Select a reason for your return or write a note
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6. Prepare your package
   • Reuse the packaging sent to you. If you ordered a wig or a topper, please place the tissue paper inside the cap and wrap the hair with the hair net to prevent tangling
7. Place Return Sticker over the original shipping label 
   • A pre-paid return sticker is included in your package, simply attach this sticker outside your package. If you can't find it, simply reprint it in the returns center.
8. Drop off
   • Return the package to your nearest drop-off center or post-office
9. Receive your refund
   • Expect around 10 days for you return to be processed. We'll send you a confirmation email once the returned pieces have been received and the refund has been processed.