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How do I make a return?Updated a month ago

We're here to bring a little  'amour'  to your door with quality wigs that are designed by a baldie. Sometimes it takes a little trial & error before you find 'The One'...Not to worry! Below find all the information you need to make a quick return if it's not love at first sight.


You have 14 days after your order is processed and fulfilled to request a return and return the item.

  1. Log into your Encelia account to start a return
  2. Enter the 6-digit security code that was sent to the email address entered
  3. Click on your order number and then click on the "Request Return" button 

  4. Select a reason for your return or write a note
  5. Prepare your package
    • Reuse the packaging sent to you. If you ordered a wig or a topper, please place the tissue paper inside the cap and wrap the hair with the hair net to prevent tangling
  6. Place Return Sticker over the original shipping label 
    • A pre-paid return sticker is included in your package, simply attach this sticker outside your package. If you can't find it, simply reprint it in the returns center.
  7. Drop off
    • Return the package to your nearest drop-off center or post-office
  8. Receive your refund
    • Expect around 10 days for you return to be processed. We'll send you a confirmation email once the returned pieces have been received and the refund has been processed.
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