Why do I have to pay for the return shipping?

Updated by Encelia Support Team

Encelia Hair is happy to say that we do not charge any restocking or restyling fees, commonly done in our industry.

For U.S. orders, we ask that our customers cover the nominal cost of $10 for return shipping, as we offer free shipping within the US.

For international customers, the return label cost is $26 for DHL shipping. This service is a trusted carrier that will ensure your return arrives back to us safely and quickly.

This amount for your return label will be deducted from your total refund at the time of processing. 


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