Why are wigs non-returnable if are altered?

Updated by Encelia Support Team

Wigs are considered to be a hygienic product by law. We take matters of hygiene and public safety very seriously, so we rewashed and restyle returned pieces at no cost to you. However, if the wig has been altered meaning cut, worn excessively, dyed, or washed we can not return this item because we can not resell it.

We are not alone - other wig suppliers do not allow returns of altered items for the same reasons. If you are unsure what your ideal color, length or texture is, please e-mail our Support team at help@enceliahair.com - we'll be happy to help! 


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