How long will it take to receive my refund?

Updated by Encelia Support Team

A full refund will be provided to the original payment method after we have received, inspected, and confirmed that the returned item was not altered. The review process can take 5-7 business days to finalize. Most financial institutions can take up to 3-5 business days to process a refund, which could take longer. Please allow up to 14 business days for the refund to show up on your statement before contacting us at

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